Refund & Cancellation Policy

DoonMeet is currently free to use— there are no paid features today, so there is nothing to refund. We're publishing this policy ahead of time so it's clear and in place before we introduce paid features (such as premium account features, paid event tools, or similar upgrades) on the platform.

Once paid features go live, this policy will govern all payments made on DoonMeet, alongside our Terms of Service.

We'd rather be upfront about this now than surprise you later: DoonMeet does not offer refunds, credits, or exchanges for completed payments. Please review what you're paying for carefully before confirming any purchase.

This no-refund policy applies to all current and future paid offerings on DoonMeet, including but not limited to:

• Premium account features or subscription plans.
• Paid tools for creating or promoting events (e.g. boosted listings, ticketing).
• Any one-time purchase, add-on, or in-app upgrade we introduce.

We want the no-refund policy to be strict but fair. We will consider a refund only in these narrow cases, and only if you contact us within 7 days of the charge:

• Duplicate charge — you were billed more than once for the same purchase due to a technical error.
• Unauthorised charge — a payment was made on your account without your authorisation, verified through our standard account-security process.
• Complete non-delivery — you paid for a feature that never activated on your account due to a fault on our end, and it's confirmed not to be a user-side issue (e.g. browser cache, incorrect account).

Outside of these cases — including simply not using a feature you paid for, forgetting to cancel before renewal, or dissatisfaction with a feature that worked as described — no refund will be issued. Approved exceptions are refunded to the original payment method through our payment gateway and may take several business days to reflect.

Once subscription plans are available, the following will apply:

• You can cancel a recurring subscription at any time from your account settings.
• Cancelling stops the next billing cycle — it does not refund the current, already-paid period. You'll keep access to the paid feature until the end of the period you've already paid for.
• There are no partial refunds or credits for unused time within a billing period.

If DoonMeet introduces paid event tickets in the future, please note that event cancellations, rescheduling, and refunds for the event itself are the responsibility of the individual event organiser, not DoonMeet — consistent with Section 7 of our Terms of Service, which explains that DoonMeet is a listing platform and not the organiser of user-created events. Any platform fee charged by DoonMeet itself for facilitating a paid event follows the no-refund policy in Section 2.

If you believe your situation falls under one of the limited exceptions in Section 4, email us with:

• The email address linked to your DoonMeet account.
• The date and approximate amount of the charge.
• A short description of what happened.

We'll review and respond within a reasonable time. Submitting a request does not guarantee a refund will be approved.

Please contact us before filing a chargeback or dispute with your bank or payment provider — most issues can be resolved faster this way. Filing a chargeback without first reaching out may result in suspension of your DoonMeet account while the dispute is investigated.

We may update this policy as we launch new paid features or payment methods. We'll update the "Last updated" date above, and the policy in effect at the time of your payment will apply to that transaction.

Questions about a charge, or about this policy in general? Reach out any time.